FAQ's - Our Guarantee - Your Responsiblities - Return Policy - Privacy Policy
| Frequently Asked Questions |
How long does it take?
Allow about two weeks from the time you place your order until your order is shipped to you. If we are creating a new custom design for you, expect your initial proof within five business days from the time we finalize the source for your graphic. Allow an additional 1-5 business days for shipping. Rush service is available as are expedited shipping options. Please keep in mind, this schedule is standardized and can fluctuate depending on the size of design, the complexity of locations, and quantity ordered. Let us know the specific dates you need your order in your hands and we’ll help you choose the options you need.
Do you have a catalog?
We do not have a printed catalog.
Do you do screen printing?
Currently we only offer embroidery.
Can I see a sample of my embroidery before I place my order?
Because of the considerable number of hours required to prepare and proof your design, we do not prepare embroidery samples before you place your order. However, when you place an order we will prepare a proof for your approval prior to production. Sample embroidery is available for a setup fee of $150.00. The sample embroidery charge will be refunded to you when you place a quantity order of at least 12 pieces.
Do I see my embroidery before you ship my order?
Within five business days of the time you place your order, we will make a proof of your embroidery available to you for approval. We will not embroider your order without your prior approval. If you have any concerns, please request a no charge pre-production sample.
Should I order a product sample?
If you are unfamiliar with the product you are considering, we strongly recommend you order a sample without embroidery. Once you have evaluated the sample, you may return it for full credit.
Can I send my items to you for embroidery?
We only embroider the items we sell.
What is the largest embroidery I can get?
The largest embroidery we can produce is 9” x 14”. Please keep in mind, the larger the design, the more stitches are involved, the higher the cost will be to you.
How many colors can I use?
Our machine will accommodate up to 15 colors. There is no charge for using more than a certain number of colors. (click to see colors available)
Things to Consider When Shopping for Shirts to Embroider
Pique, Jersey, Blend?
Pique (pee-kay) is a knitted fabric with a waffle, or diamond-shaped pattern which is similar to a mesh. Jersey is knitted fabric with a plain, flat surface on the outside and a textured surface inside, like a t-shirt. A blend fabric usually includes polyester. In any case, it’s not 100% cotton.
Most shirts are embroidered on the left chest (the wearer’s left). If there is a pocket on the shirt, the embroidery is centered above the pocket. Other popular locations are on the sleeve of polo shirts and on the back of the shirt just below the collar. There is a additional charge for more than 1 embroidery location.
Things to Consider When Shopping for Outerwear to Embroider
The largest embroidery we offer for chest must fit within a 5” diameter. We can do full back embroidery of jackets or full front embroidery of sweatshirts or other items for a higher per charge.
Most outerwear is embroidered on the left chest (the wearer’s left). Another popular location is on the back just below the collar or neckband. On some pullovers, a design placed in the center front is attractive.
Polar Fleece Considerations:
Avoid very small letters on polar fleece embroidery because the letters will “sink in” the knap of the fleece and seemingly disappear. If you need to include small letters we’ll need to sew a fill underneath that area.
Things to Consider When Shopping for Hats & Caps to Embroider
Adjustable Caps - have a strap in the back
Flexfit Hats - are a trademarked product that mimic a traditional fitted hat
All Fitted Hats - includes Flexfit as well as any brands where there is no adjustment feature
Visors - have a limited area for embroidery because of their height
Bucket Hats - are a fun hat variety
Other Hats - includes beanies and other non-traditional headwear
The height of headwear embroidery is limited to about 2.25” for most caps and hats, except for visors, which may be limited to heights as small as 1.50”. Most headwear can be embroidered on the sides and on the back. Embroidery on the back of a cap requires a separate operation and entails an additional charge for a second location.
Because headwear is embroidered on a special fixture, it requires a setup separate from other items. For this reason, if you order headwear plus other items, we will generally prepare two (2) designs - one for the headwear and another for the other items.
Things to Consider When Shopping for Accessories to Embroider
Blankets or throws are embroidered diagonally across the lower right corner of the blanket. For larger designs, centered and just above the center line.
Depending on the item you choose, the embroidery design will most likely have to conform to the space afforded by that particular item. This is particularly true with bags, If you’re interested in a bag, it’s best to call and talk with one of our customer service reps about that particular item.
On blankets and throws, a larger design is usually best. These larger designs work well on aprons and towels as well.
| Our Guarantee |
We unconditionally guarantee your final satisfaction if you adhere to your responsibilities of a consumer of custom manufactured goods, as these goods have no value to anyone except you. If you adhere to these responsibilities, we will do whatever is necessary to ensure you are a satisfied customer.
| Your Responsibilities |
If you are unfamiliar with the product you have chose, we strongly suggest you order an unembroidered sample to verify its suitability. We cannot accept returns of custom embroidered products unless the product or the embroidery is defective. We will provide a proof of your custom embroidery to ensure it meets your approval. Please make sure you review the proof on a timely basis and request any changes you feel are needed. If there is any concern, please request a pre-production sample.
| Return Policy |
Returns of samples must be received within 45 days of the original order. We will issue a credit for the full amount of the product you returned.
Should you find any defect in any order, please notify us as soon as possible. Any defective product or embroidery will be replaced at no charge to you. We cannot accept returns of custom embroidered product unless the product or the embroidery is defective.
| Privacy Policy |
Your privacy is of the utmost importance at Native Pink Designs. We protect the privacy of our customers and visitors to the greatest extent possible. We never sell, rent or otherwise furnish any information about our customers or visitors to anyone outside our organization. This policy is firm and not subject to change, but does not apply to those who enter our site with unlawful intent.
|
Native Pink Designs, Irving, NY Custom Embroidery - Embroidery Designs 716-549-0345 1-800-260-7611 SITE NAVIGATION Home - Embroidery - How To Order - Custom Designs Design Gallery - FAQ's & Policies - Women's Lacrosse Contact Us - Site Map Links of Interest: www.ezsmokes.biz Copyright 2006 Native Pink Designs all rights reserved No text or images can be used from this site without permission Site Developed by WNYWebsites web site development and hosting services, Hamburg NY 716-646-9473 |
